Service – 100% guaranteed satisfaction

When you buy your glasses at Heiko by Heiko in Torre del Mar, you are guaranteed maximum protection no matter what problem should arise,

and in whichever country you are.

Our goal is that you feel like coming back and that you will recommend us to others.

Sight test
When ordering your glasses, you’ll get a certified sight test which includes scanning for grey and green cataracts. We offer you a second examination after one year.
Adjustments
We adjust your glasses for you. Not just when you buy them, but as often as you like..
Guarantee
If you’re not satisfied with your glasses or if they don’t meet your expectations, we can exchange them or offer you a refund instead. Just so long as you can present your receipt.

Cleaning
Ultrasound frame cleaning and nose pad replacement as often as you like.
Two-year full warranty
Lens replacement:
We replace your lenses free of charge if you undergo an operation for grey or green cataract within the first year of getting your glasses.

We offer the same extensive service across all of our shops